User Limit Exceeded

Power Broker tracks the number of concurrent sessions running by setting a flag to indicate InUse.  This flag is set in the User Security record for each active user. 

User Limit Exceeded error may indicate that all your licensed sessions are in fact in use and so no further sessions will be permitted until another session is ended.  It may be that one user had an error in Power Broker that did not allow them to properly exit and so the InUse flag was not cleared.  You may clear this flag either via User Security table; Reset User InUse Counters utility; PowerTools or via Pack & Reindex Active Databases utility.

Often the User Limit Exceeded error is caused by network events such as server crash, power outage, etc.  When this type of event occurs user sessions are left flagged as InUse. 

When the number of concurrent sessions exceeds the Power Broker license limit, the following screens are displayed.

Reset User InUse Counters

If there are users still working in Power Broker when the User Limit Exceeded message is displayed, have an active user proceed to Utilities Functions menu to Reset User InUse Counters.  Note access to this utility is controlled by User Security setting # 46. 

Remove the ‘Y’ from the InUse fields for any session that is not actually running. Do not change the ‘Y’ to an ‘N’.  The InUse field must be empty to be considered not in use.  It is recommended to remove all InUse settings (#1; #2; and #3).  Any active sessions will reflag this InUse field as the user continues to work in Power Broker.  By selectively resetting the InUse fields you may not be resetting the stranded session, but instead the active session which will be reflagged once user resumes working in Power Broker.

Resetting InUse flags via User Security table

It is also possible to reset the InUse flags in the User Security table.  Only users with user security setting #16 enabled will have access to the User Security table. 

To reset sessions in User Security table, remove the ‘Y’ from all InUse fields.  Again, it is okay to remove all flags, as they will be reflagged as the user continues to work in Power Broker. 

Resetting InUse flags using PowerTools Utility

If User Limit Exceeded error occurs when noone is actively working in Power Broker, you should run the PowerTools utility.  Step #4 will Reset User In Use Counters.  Click to select #4 and then click Run Selected Items.