| |
Error Message |
|
Solution |
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1 |
Windows 98 - Power Broker 4.0
16 Bit Video Card skews / blurs the screen . |
|
On one of our test machines,
Power Broker 4.0 on a Windows 98 machine had a video card that could only be
set to 16 bit as the highest level in Start, Control Panel, Display,
Settings, click on the color quality and change it to 32 bit. If your
card does not support 32 bit color, then you will need to please change your
video card to a 32 bit card and test again. |
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2 |
Error Number 1002
Error Message : Input/output operation failure
Program : Pack and ReIndex |
|
Open Utilities, Define Your Company Information, Software Directories, and
ensure that the Power Broker drive and path are correct. Compare to
the target line located in your Power Broker Icon on your desktop by right
clicking, choosing properties, and clicking the shortcut tab. |
|
|
3 |
Error 1327
Invalid Drive Specification
E:\ |
|
A) If drive letters have been
changed on your computer, re-assign the original letter to the CD-ROM,
DVD-ROM, or operating system drive. Follow the steps appropriate to your
operating system:
B) Verify that registry entries do not contain invalid drive letters that
might be causing this error:
Click here
|
|
|
4 |
Error 1904 Module C:\Program
Files\Common Files\Power Broker\viscomsoft\Scanner.ocx failed to register.
HRESULT. Contact you support personnel. |
|
This error occurred when a
customer ran Workstation.exe from a Terminal Server connection and didn't
have enough permissions. Please try sitting right at the server, and
run workstation.exe |
|
|
5 |
Error 1426
OLE Error Code : Class Not Registered
|
|
This error occurred when clicking on the camera icon on the customer screen.
One solution was browse to C:\Program Files\Common Files\Power Broker\viscomsoft
and delete imageviewer2.ocx, scanner.ocx, and viscompdf.dll and run your
\BRO\WORKSTATION.EXE file again. Then try again. |
|
|
6 |
Word Integration
Confirm Data Source
|
|
This means that you have not configured your Word Integration correctly,
please
click here and print/follow these included
instructions. This usually means that you either have dbase located in
your ODBC data sources, or you are missing FoxPro files - Word |
|
|
7 |
Word Integration
Error 1429 |
|
This error usually occurs right after confirm data source when the odbc
drivers are not setup correctly. You either have dbase located in your
ODBC data sources, or you are missing FoxPro files - Word |
|
|
8 |
Word Integration
This operation cannot be completed because of dialog or database engine
failures. Please try again |
|
This seems to happen on one
template at a time.
Open Windows Explorer,
browsed to \bro\word97 folder. If you find a ~$xxx.doc name of the
abbreviated name, delete this document. These documents are
usually created when a word document is having issues saving/retrieving
from the server.
Open the good document directly from clicking on the .doc name, and it
will give you the 'options' 'remove data header sources' error, and then
I close it.
Try running the
form again and it should work fine.
|
|
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9 |
Opening Power Broker
Fatal Error: Exception Code - Error log file: C:\Program
Files\Common Files\Microsoft Shared\VFP\vfp8err.log
This error occurs after you click on 'Yes' when it asks 'Convert 3.0
resource file to 6.0 Format' |
|
In Windows Explorer, delete
foxuser.dbf and foxuser.fpt. If the system will not allow you to
delete these two files because they are being used someone else, this means
that the files are locked on your server. The way to release these
files is to go to the server, Start, Control Panel, Administrative Tools,
Computer Management, Shared Folders, Open Files, and find/close anyone using
foxuser.dbf and foxuser.fpt. |
|
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10 |
Vista - Aero - Display Issues |
|
Until Resolved, should you find that you are
having a display issue with Vista, please go to Start, Control Panel,
Personalization, Appearance, and change from Aero, to Vista Basic, or some
other option, and then test. |
|
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11 |
Variable 'MQPLACE' is not found
Writing Cheques |
|
Contact Technical Support about
restoring this file from a copy that a technical support staff will provide
to you.
(Q:\BRO) |
|
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12 |
Error 36
Command contains unrecognized phrase/keyword - Clicking on 'Outstanding
Abeyance from the main PB desktop |
|
Check to see if the user I.D. is
numeric. If so, exit all Power Broker users, and go to Tables, User
Security Codes, create a new users matching the same security settings as
the existing user, go to Utilities, Change User Security Codes and run this
from the numeric code to the alpha code. |
|
|
13 |
Vfp8r.dll is corrupt |
|
1) Browse to
C:\ProgramFiles\CommonFiles\MicrosoftShared\VFP and delete vfp8r.dll and
then install \BRO\Workstation.exe again
2) Delete \BRO\Foxuser.dbf and \BRO\Foxuser.fpt file and try logging
in again.
3) Shut down workstation, and log back on, and test again
4) Disconnect mapped drive, and reconnect mapped drive |
|
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14 |
Error 1102
Cannot Create J:\BRO\GG\FORMNAME.DBF |
|
This error occurs when a user i.d. folder is
not created.
Open Windows Explorer, browse to your \BRO folder and create a folder that
matches the User Code. In this example the users' code is GG.
Should you find files in this folder that have the .doc extension, you may
delete them and their cousin files. If it does not allow you to delete
the files, a server reboot may be required. |
|
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15 |
Error 202
Pack and Re-Index |
|
Usually this means that you are
sitting at a computer that does not have the same drive letter as indicated
in Utilities, Define Your Company Information, Software Directories.
If you are in an office with 20 people and every desktop PB Icon points to
H:\BRO\BROW.EXE but you are sitting at the server and PB is in C:\DATA\BRO\BROW.EXE,
then sitting
at the server, map a drive letter H back to it's own C:\DATA directory and
create a new Icon on the desktop pointing to
H:\BRO\BROW.exe |
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16 |
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17 |
On the log in screen, your cursor
does not default into the password box |
|
config.fpw should have
screen=off, so edit this file in notepad, add the line and then save |
|
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18 |
Printing 1298 |
|
Test to another printer, change printer driver, re-install driver |
|
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19 |
Word Conversion - Error 7 |
|
This can happen of two documents
somehow have the same name. Open Power Broker, go to Forms, Delete
Word Documents, find a document that has a duplicate name and delete either
one or both letters. Once deleted, exit Power Broker, go to start,
run, browse to the \bro folder and find a file called msword_update.exe and
launch this file. Once launched, it's going to update the templates
again. |
|
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20 |
CompuQuote - Must specify
additional parameters |
|
This is as
Citrix/Terminal Server setting.
You will have to setup up the home folders with
a mapped drive letter.
You will have to setup home folder for the
Citrix users instead of running through C:\documents and settings for their
local files. |
|
|
21 |
Broker Management Software -
Broker Management Software has encountered a problem and needs to close.
We are sorry for the inconvenience - This may happen during an upgrade from
Build 32 to Version 4. |
|
The set
compatibility mode on BROW.exe was set to Windows95. Right click over
brow.exe and go to Properties to view these details. Unselected this
setting and now they are able to launch.
|
|
|
22 |
While Running PowerTools
16 bit MS-DOS Subsystem
\BRO\FOXRUN.PIF
c:\windows\system32\autoexec.nt
The system file is not suitable for running MS-DOS and Microsoft Windows
Applications. Choose 'Close' to terminate the application.
Close/Ignore |
|
This error was discovered on a
computer that had a missing c:\windows\system32\autoexec.nt file. The
file was restored from c:\windows\repair and PowerTools ran as it should. |
|
|
23 |
EDI - Send and Receive - Proceed
Error 36 - Command Contains Unrecognized Phrase/Keyword |
|
Utilities, Define your Company
information, Software Directories, Mastercom EDI path had a space between
the G:\ and the word EMAIL. Check for spaces. |
|
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24 |
Microsoft Word Integration
Forms, Create or Edit Word Template
This operation cannot be completed because of dialog or database engine
failures. Please try again later. OK |
|
If you receive this error, click 'OK', Microsoft Word will launch the letter.
Click on 'Save Document and return to Power Broker'. After a brief
pause, Word will display a 'Recover my work and restart Microsoft Office
Word' message. Uncheck this box and click on Don't Send. Please
try editing your template a second time. It should be reset and ready
for use. |
|
|
25 |
EDI, Reformat Latest CSIO Download
does not reformat |
|
Corrupt or invalid entries in memos.dbf, fpt, cdx files. Someone placed
Question Marks in the Machine Address in CSIO TAbles. Once the
question marks were removed, the reforat worked. |
|
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26 |
Error Number 4
End of File Encountered |
|
This was due to a user not 'Tagging' the producer code with an X when choosing
a report by a specific producer. This would happen in other menus
where tagging is involved. |
|
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27 |
Error 1753 Cannot Load 32 Bit DLL
Foxfix5.dll, FixCorruptTables |
|
This error is a result of a
Windows Security setting that can either be disabled, or settings may be
added to by pass this error.
Click here for more details. |
|
|
28 |
During Upgrade to Version 4
Could not find path
218 or 228
Bro81w
Form_p1 |
|
This happened when a local tech skipped the part of the instructions where you
go into Utilities, and run the Update MS Word Document Structures in Build
32 before the upgrade. We went into Forms, Delete Custom Form Letters
and deleted any invalid name that had spaces or symbols. |
|
|
29 |
Error Number 15
Not a table
FORM1.NEXISYS_SAVE |
|
Copy the nexisys.dbf FROM the \BRO\AD folder TO the IMAGE Storage directory
mentioned in Utilities, Define your Company Information, Software
Directories, Image Storage path. |
|
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30 |
popupf.prg Does Not Exist |
|
Go to Tables, User Preferences, change language from French to English. |
|
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31 |
Error 1113 during Pack and Re-index |
|
Corrupted .CDX file. Figure out which one and restore. |
|
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32 |
On the main screen, when you
click on 'Outstanding Abeyances', you get an error 12, Variable 'A' is not
found. |
|
This was from a customer that had
a user code as 'A-'.
A backup of \BRO was done, a new code 'AB' was created in the user table,
and then the Utility to 'Change Merge User Code' was done. |
|
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33 |
When doing EDI, Send and Receive just Flashes |
|
Uninstall AVG Free 8.0, restart your computer, and try again. If it
works, re-install AVG again and disable all the settings, and restart.
Test again. If it works, gradually add component after component back
again, testing EDI each time. |
|
|
34 |
Error 39
Numeric Overflow. Data was lost
Upgrade from 3.32 to 4 |
|
When this error happens, you will
need to move the error window to the side and make note of what database it
is trying to convert. You would then need to contact our office and we
then have to get a copy of the files that are associated to this section of
the conversion but the 'pre updated' files. You would potentially need
to rename your \bro folder to \brooriginal, and then go back to your backup
and restore your entire \bro and contact tech support. The tech will
now look through the database for corruption of these files, and then sent
them back to you and you would then try the upgrade again. Ultimately,
getting a copy of your entire \bro folder to our office and we would test
for you would be the best solution. |
|
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35 |
When using Remote Desktop from a
Windows XP computer to another Windows XP computer acting as the server,
some of the grids delay and not show up right away as you type information
into them. |
|
When using Remote Desktop from a
Windows XP computer, change the 'host' machine's desktop to the
Classic View and then try again. |
|
|
36 |
In one office two of four computers were VERY slow for the print box to open
to select a printer. |
|
We went into the Control Panel, and then Printers and deleted some 'non
essential' printers, and tried printing again and it worked fine. We
repeated the same steps at the second computer and it fixed it as well. |
|
|
37 |
Error message when you perform a
mail merge operation in Word: "Word found locked fields during update" |
|
http://support.microsoft.com/kb/292155 |
|
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38 |
OCX file will not register |
|
Example solution:
Sitting at the computer that’s having this problem, you would go to :
Start
Run
Regsvr32 "c:\program
files\common files\power broker\viscomsoft\ImageViewer2.ocx"
|
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39 |
In a customer or policy note, a
Power Broker User experienced Power Broker closing when the folder option to
link a .pdf file was choosen. |
|
The anti-virus was uninstalled,
restarted the pc, and it no longer kicked the user out of Power Broker.
The version of anti-virus was one of the Nortons. The customer was
then instructed to go to Google, and do a search for AVG Free and to install
this alternate anti-virus for now. |
|
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40 |
Windows Vista - Adminstrative Tools, ODBC Datasources - Cannot add Foxpro
Files - Word or delete Dbase Drivers - 64 Bit |
|
Go to Start, Run, type c:\windows\systemWOW64\odbcad32.exe and click OK.
Add Microsoft Foxpro VFP Driver, name it Foxpro Files - Word, and use 'Free
Table, and then Delete any Dbase, and test again. |
|
|
41 |
64 Bit, Windows Vista
Exporting to Excell
Database is locked |
|
This happens when you use C:\ drive as the destination directory of your Excel
file. Either create a folder on your C:\ drive and add this to
your path, or direct the file to the \BRO folder on your server since it
should have full permissions. Example:
Z:\BRO\JAN1509.xls |
|
|
42 |
Cannot Locate Visual Foxpro
Support Library |
|
This usually happens in Terminal
Server where permissions are an issue. The first thing you need to do
is go to the Terminal Server and run the \BRO\Workstation.exe. This
will install the needed .dll files in the c:\program files\ common
files\powerbroker directory. You would then move to a workstation,
connect through terminal server, and test launching Power Broker. The
next step would be to ensure that the \BRO folders permissions have FULL
permissions for everyone. If that doesn't work, you would copy the .dll
files from the c:\program files\ common files\powerbroker\viscomsoft folder
to the c:\windows\system32 folder. Reconnect backup again and launch
Power Broker. |
|
|
43 |
After an upgrade, you go to open Customers, Customer and Prospects
Form1 missing error |
|
The first step would be to go to Payables General, Reports, and run Custom
Cash Disbursements Report, click screen, and then click into the bottom and
enter through the series of boxes at the bottom of the screen. As you
hit 'Enter' on the last box, a report will be brought to screen thus
creating CUSTDISB.MEM. |
|
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44 |
No Parameter Statement Found:
Word Integration |
|
Sitting at the workstation as the
user who sits at this desk, log into Power Broker as this person. Go
to Tables, User Preferences, and then browse to Winword.exe . Exit
Power Broker, log back in as the user, and try your letter again. |
|
|
45 |
Error 2091 - File has become corrupt |
|
Run Step number 5 in PowerTools for Fix Corrupted Databases. |
|
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46 |
EDI - Send and Receive Error -
The security certificate for this site has been revoked. This site
should not be trusted.
(This is a CSIO/Telus issue, and not PB4)
For further assistance with this error, please contact them. |
|
Open your web browser and click on "Tools" then
"Internet Options", click on the "Advanced" tab and then scroll down to the
bottom until you reach "Security", uncheck "Check for publisher's
certificate revocation" and (if checked ) "Check for server certificate
revocation"), click "Apply" and then "OK".
Go to " https://csionet.com" and login with your account credentials, once
you have connected successfully sign out and go back to "Tools, Internet
options, Advanced, and only check back "Check for publisher's certificate
revocation" under security.
You should be able to connect successfully to csionet again. |
|
|
47 |
EDI - Merge Auto Policies - Print Reports -
1429 - OLE IDispatch exception code 1801 from cdintf: DriverInit failed.. -
Program - PDF.INITIALIZEANDPROMPT - Release Date November 12/2009 |
|
Open Windows Explorer and run Workstation.exe
which should install the Power Broker PDF Printer. |
|
|
48 |
Very slow connection with Windows 2008 Terminal Server |
|
Disable the internal denial-of-service attack detection |
|
|
49 |
Error number 1113
File is not open
Homepage_disable_grids |
|
This error was caused by old inactive numeric user codes in the user table.
Error occured with trying to jump to a policy from list.
Deleting numeric users solved the problem. |
|
|
50 |
Policies downloaded through EDI but no mail.
The message is displayed as ' Reading mail into PB format' and hangs the
computer. |
|
Open a file called mailrecv.rml found in \Email
on the server using Wordpad, and delete any corruption and then try again. |
|
|
51 |
File Access Denied |
|
Shut down and reboot server |
|
|
|
|
|
|
|
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53 |
Adobe must be defined in User
Preference error |
|
Go to Tables, User Preferences
and browse to :
C:\program
Files\Adobe\Reader 7, 8, 9 ect\Acrord32.exe
If you are on a 64 Bit operating system, you may have an alternate path of:
C:\program files
(86)\Adobe\Reader 7, 8, 9 ect\Acrord32.exe
|
|
|
54 |
Attachment through EDI - Upload/Download with
Mastercom |
|
Please
view a video on MASTERCOM’s web site
http://www.mastercom.com/Adding%20an%20Attachment.htm
showing the steps to attach files.”
|
|
|
55 |
RPC Server Unavailable
Clicking MS Oulook in any type of application |
|
Open Microsoft Outlook, minimize
Outlook, and try the application/liability slip by clicking the MS Outlook
button again at the bottom of the application/liability slip, and choose
Power Broker PDF Printer. An Outlook email should open and the PDF
application/liability slip should be visible as an attachment. |
|
|
56 |
Error 30 - printer not activated
Printing an Application |
|
Change the default printer to a real printer and not a PDF Printer. |
|
|
57 |
Missing information in the PDF document |
|
1) Confirm version report by printer
properties.
a) In Control Panel double click on the printers and faxes option.
b) Right click on the Power Broker PDF Printer and select the properties
option.
c) click on the About tab.
d) Confirm the version says 4.0.1.1 ( which is a good thing )
2) If it's 4.0.0.8, then use the Uninstall command:
a) Run the following command on the workstations ( assuming terminal
services is not being used )
Substitute Q:\ with the Drive letter the workstations use to access Power
Broker.
q:\bro\pdf\install.exe -u "Power Broker PDF Printer"
b) Now re-install the pdf printer
Run: q:\bro\pbpdf.bat
|
|
|
58 |
Can't find the PDF Document error |
|
1) In Power Broker, go to Utilities,
Define your Company Information, Software Directories, and then ensure that
you have a network drive letter and folder in the Image Storage folder.
Example:
Z:\IMAGES
2) In Windows Explorer, ensure you have an actual folder on your Z:
drive called \IMAGES |
|
|
59 |
Adobe Print Job Freezes Power Broker
and hangs |
|
Start, Control Panel, Printers, right click on
the Power Broker printer, Windows 7 (64 bit) users should not select Properties, but
SHOULD select PRINTER PROPERTIES, select the PORTS tab, and change the check
mark to the 'NUL' option. Click apply, ok, and test Power Broker
again. |
|
|
60 |
Error 1429 - Reprinting invoice or printing
statement |
|
Verify client screen says NO to Outlook Email
Default Question. |
|
|
61 |
Error 12 variable 'Spreadlaun' not found |
|
Users database was not converted correctly.
Shut down server, restart server, redo upgrade. |
|
|
62 |
Word is still running or did not close properly |
|
Ensure that you have a DOCS folder in the
\BRO\WORD97 directory. If there is not one, then in the \BRO\WORD97
directory, right click and choose 'New' and then 'Folder'. |
|
|
63 |
PBTASK Launches, but does not run any of the
utilities and just sits there |
|
Ensure that the 'Start In' in the Windows Task
Scheduler identifies the drive and bro folder name. Please review
these installation instructions for Windows 7 and Windows 2008 server
editions
www.power-broker.com/pbtask.htm |
|
|
64 |
Adobe Reader X ( or 10 )
There was an error opening this document.
Access is denied. |
|
In Adobe, go to Edit, Preferences, General and
remove the check mark on the 'Enable Protected Mode at startup'. |
|
|
65 |
System Administrator has set policies to
prevent this installation' Error
|
|
A) The quickest solution to this would be to
log out and log in as the administrator
and simply change the user setting
appropriately.
B) Also, if you go to users in your control panel and deactivate the User
Account Control
then this should no longer be an issue.
C) Another simple solution to this predicament
is as follows -:
1.Enter the control panel once again and open Administrative Tools.
2.Go to the Local Security Settings.
3.Click on Software Restriction Policies.
4.In the event that there are no software restrictions defined, you can
right click on Restriction Policies and
5.Select New Software Restriction Policy.
6.Next, double click on the enforcement and
7.Select All users except local administrators.
8.Finally, click OK. Lastly, reboot your computer and the problem should be
resolved. |
|
|
66 |
PBPDF - Windows 2008 Server - PDF.EXE does not
install |
|
WARNING: Please review the next set of
instructions and first ensure that they are not going to give any other
types of issues for anything else on your network.
Start, Control Panel, User Accounts, select your user, and click on 'Turn
User Account Control on or off'. Remove the check mark and restart the
server. Please test by running PBPDF.exe . |
|
|
67 |
CQ Integration Floppy Icon Missing |
|
cqoneway.exe is missing from \BRO
Contact PB4 Tech Support or restore a copy from your backup. |
|
|
68 |
EDI
Setting Trust
Error: Runtime Error: Access denied. You might not have
administrative credentials to perform this task. Contact your system
administrator for assistance. |
|
Windows 7 users need to go to Start, Run and
type UAC. Click OK. Slide the slider to 'Never Notify' and click
OK. Reboot the computer and test the Start, All Programs, Broker EDI,
Trust again. ( If your RUN option is not there, go to Start, and then
right click on the menu, click on Properties, Customize, scroll down, and
check mark the 'Run Command' option, click OK, and then Apply) |
|
|
69 |
File In Use
Error 7 |
|
On the root of the drive where the \BRO folder
is, create a folder called \TEMPBRO. You would then go into the \BRO
folder, edit Config.FPW and add the line:
TMPFILES =
X:\TEMPBRO |
|
|
70 |
Problems with printing with PDF |
|
Right click over the Power Broker PDF Printer,
and go to Printer Properties, and change the port to NUL. Another
option is if you are using Adobe Reader 9, Uninstall and reinstall to Adobe
Reader 10 or in reverse if you have version 10 installed to start with.
Remember to reboot before re-installing. |
|
|
71 |
Black Box - Signature Pad - Third party software may
interfere with the Signature Integration by changing an important element of
the computers registry. Should you receive a black box in your form or
application, you may need to edit your registry. |
|
A WORD OF WARNING - EDITING YOUR REGISTRY MAY
DAMAGE YOUR COMPUTER - PLEASE ENSURE THAT YOU BACKUP YOUR REGISTRY BEFORE
HAND - Once backed up, you would go to Start, Run or Search for regedit.
In your registry, you would browse to this path and ensure that it does
indeed say Paint.Picture.
HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\.bmp
If it says something else, write that down for future reference, and then
change it to Paint.Picture.
Should you find that this creates an issue with another program like
PhotoShop, you would have to weigh which is more important to you.
If it does indeed say Paint.Picture, close the
registry and contact tech support. |
|
|
72 |
Please run the Power Broker Workstation installation |
|
Sitting at the computer, go to Start, Control Panel,
User Accounts, Change User Account Control Settings. Slide the bar to
the bottom ( Never Notify ). Restart your computer. Run \Bro\PBPDF.BAT
file. Go to Start, Devices and Printers, right click on the Power
Broker PDF Printer and select Printer Properties in the middle of the menu
list. Click on Ports, and change to NUL. If you do not have a
NUL, then please leave the default setting. Test your Print job
once again. TECH TIPS: in \BRO\PDF, open the install log file
and ensure that cdintf.dll does indeed get installed with no errors. |
|
|
73 |
MS Outlook is running but an error occurred.
Please try again. |
|
Sitting at the computer that this is happening to, go to
the Windows desktop, right click on the PB4 icon, go to Properties, and then
select the Shortcut tab at the top of the screen. If the target line
is a UNC path, then you will need to delete the entire icon, ensure you have
a proper mapped drive, and remake your icon. Example of a UNC path
would be ( \\server\data\bro\brow.exe ). If Power Broker is
mapped to P: drive, your target line should be P:\BRO\BROW.EXE . |
|
