| |
Error Message |
|
Solution |
|
|
1 |
Runtime Error in Word |
|
Restore Office Assistant with Windows Office |
|
|
2 |
OTH6PREMO not found |
|
Problem with ddriver.dbf / Contact Power Broker Technical Department |
|
|
3 |
Error 214 /
Window Has Not Been Defined / Send and Receive |
|
Press Esc / This error has been reported and should be fixed in future upgrade |
|
|
4 |
Error message "Reading Mail Into PB Format" |
|
Check for EDI installed twice / LAN Setup not being used but installed on workstations |
|
|
5 |
Internal Inconsistency Error |
|
Fonts required for PB: CG X's, Bernard MT Condensed, Time New Roman, Arial, Arial Bold / Re-install/Repair Windows Operating System |
|
|
6 |
Error NDX file Missing |
|
Novell Issue / See Power Broker Technical documents about Novell |
|
|
7 |
Wordgen Error
Word97 Integration Setup |
|
Create File folder (Using User's initials) in Windows Explorer in the bro dir. Fox and Pack |
|
|
8 |
Pure virtual function call |
|
Check config.sys
Inserted policy controls
Check the print option of Define your company / EDI/Misc / Allow users to choose printer.
Re-install Printer drivers |
|
|
9 |
Error # 1405
Err Msg:Run/!Command failed
Program with error: WORDFORM |
|
Pack and reindex or ensure that your Define your
Company Information, Software Directory matches the "Start In" line of the Power broker icon, or
browse the winword.exe in the Tables, User Preferences menu. Goto Start,
Programs, and look to see if you have Microsoft Excel installed. Test
with another user and a new document. |
|
|
10 |
Printer not ready 125 |
|
Scan disk/Reboot the printer server and shut down computer/deleted old print jobs at workstation.
Ensure you have a trout directory.
Contact Power Broker Technical Support
Please also review our driver website link.
Click here
It was reported that when getting this error during EDI,
and all else fails, upgrade Mastercom. Doing upload - missing contract
number, or other type of information in the policy info trying to be uploaded.
Ensure the CSIO table for that company has been completed properly. |
|
|
11 |
Mvariable not found |
|
Memory File Error.
Contact Technical Support as soon as possible. |
|
|
12 |
1162 Procedure not found |
|
Autoexec.bat / Work station C:\bro folder not updated or duplicated |
|
|
13 |
Memory Variable File is Missing or Invalid -
divide by 0 / ignore/cancel |
|
Foxw2600 Error / Download from Power Broker Website from the
Download Area
- contact techsupport about restoring .mem files |
|
|
14 |
File Trap Error |
|
When creating a 5dsp disk/ Define your company info / Do the Attrib -r *.* feature in D.O.S. in the bro\ad and the bro\rr directory |
|
|
15 |
Error when uploading
First time Setup |
|
This customer could not upload because they had their bro and email folder in another folder….\power\bro or \power\email |
|
|
16 |
1111 invalid file descriptor xxconv |
|
Missing fpt files - doing upgrade - Maybe from a file restore from a backup.
In one case, the server was shut down for 10 seconds, and then rebooted.
The next step was that the missing .fpt file was restored, the
PBMech steps 2,3, and 4 were run, and then
the upgrade was reinstalled. |
|
|
17 |
Operand Type Mismatch / Abeyances / Error 107 |
|
Key file needed to be replaced or you have
duplicate win.app or brow.exe files on your network/computer. |
|
|
18 |
Cannot find Foxpro Utilities/Fix corrupted databases |
|
Define your company information / Software directories |
|
|
19 |
xxconv error during upgrade |
|
Go to Forms, Delete forms, find form names with spaces/over 8 characters/bad symbols.
Reset "All Forms" |
|
|
20 |
Position is off screen |
|
Restore Fonts /
The Position is Off screen error could be caused by not having the correct entries in the Config.fpw file, make sure that you have mvcount=5000 and memlimit=90
In Windows Display, use 800x600, click advanced, then use 'small fonts' and
reboot.
First change your display
settings to 800 by 600, small fonts or in Windows XP, to Normal 96 dpi. Select
Apply and then try running Power Broker again. Another reason would be
that you have older versions of Power Broker on your workstation or server.
One customer had Office 95 and upgraded to Office 2000 which gave them this
error. They uninstalled both Offices', reinstalled just Office 2000 and it
was fixed. |
|
|
21 |
Error 1105
File read/write error |
|
Doing the attrib -r *.* in the bro directory from DOS.
This error was reported when a servers hard-drive did not have enough disk space.
Another option is to go to Start, Help, choose Index and do a search on the
word "Event". This will display some window environment
features that can be viewed after the error 1105 has happened. |
|
|
22 |
Error 1234
Subscript Out of Bounds
|
|
When you are trying to print your
installment from the Print and Post/ Invoice and Commission area, ensure
that you only have 12 installments and not more or this will generate the
Error 1234. Fixed in Build 20 Oct 16/2001 |
|
|
23 |
ICHAN 2
Error with Word97
Integration |
|
This error has been reported based on
errors with Excel when doing the Word Integration setup. This may be
due to problems with Excel. Re-install Excel OR Excel is open when you
run Word Integration. Close Excel and try again. |
|
|
24 |
Error 5
Record is out of range
Line Number of Error: 0
Initializ 2 and 3
|
|
Open Utilities, Insert Policy Control
Records, and increase the number by 10. Click Trigger. |
|
|
25 |
Error 1691
Library file is invalid |
|
Restore foxfix.fll, foxtools.fll and
foxw2600.esl from a backup to your \bro directory on your server.
Check for duplicate copies of Win.app or Key.app that has maybe been
installed in a wrong location from a previous upgrade. |
|
|
26 |
Word Integration Document Printing over
and over and over |
|
Close Outlook and / or say "No" to use
Word as your email editor |
|
|
27 |
Error 114
Index does not match Table
Recreate Index
QC124 |
|
Tables, User Security Codes, Number 40 -
Set from No to Yes |
|
|
28 |
Error 12
Variable CBAL not found
Printing Word Docs |
|
Create a new Word Template and try
again. This error has been associated with clients jumping from a really
old version. Ensure that you have WINFORMS.DBF in your \bro directory.
Download and re-install most recent upgrade. |
|
|
29 |
Word Integration - Settings.dbf does not
exist |
|
\bro\word97\settings is missing, or
Utilities, Define Your Company Information, Software Directories has been not
defined correctly. Change the drive letter to reflect the path you have
to your \bro directory. Should you be at the server, you would need to
either map with the same drive as the workstation, or use the substitute
command. Contact Tech Support for this procedure. |
|
|
30 |
Error message
Composing Phone Messagescharset="us-ascii"
|
|
This error is generated if you
use the PowerBar Telephone message icon in a customer screen. The error
does not occur if you are at Home Page adding a telephone message |
|
|
31 |
Thumbs.db in \bro |
|
This file is sometimes generated when
viewing your \bro direct in Windows Explorer in a "Thumbnail" View Setting. |
|
|
32 |
Subpgm.ini Error/ EDI Send and Receive |
|
Check Environment Variable to include
the drive letter\email then Re-boot. In some cases you may have to
reinstall upgrade, or reinstall from scratch but ensure you have your original
software. |
|
|
33 |
Error 11, invalid function/argument,
CSIODOWN |
|
The above error is generated
when launching PowerQuote®
with integration (option 2) when the policy has vehicle and driver but no
coverage added |
|
|
34 |
Error 202 - Invalid path or filename |
|
Ensure that Utilities, Define your
Company Information, Software Directories drive and directory information
reflects the Target line of Right clicking over your Power Broker Icon,
Properties, Shortcut. Setting up Word Integration on the server will
need special attention so please contact our office for help (Subst command or
mapping server to itself to match workstations. The filename you used
does not fit the "8 Character or less, no spaces, and no symbols" rule when
naming a new document. Create a folder in the \bro that would match a
users code or do the pack and re-index which would create the folder
automatically. |
|
|
35 |
Logo file has been installed, and I have
changed Define your Comp. Info but still shows the wrong name on half of my
reports? |
|
Contact our technical support office.
You may need a new key file. |
|
|
36 |
|
|
|
|
|
37 |
|
|
|
|
|
38 |
|
|
Ensure that your User I.D. has a 'Y' or
'N' in all of the spaces provided on page 1 and 2 of the Users Security Code Table Menu , or log on with a Power Broker administrator User
I.D. Another option is to delete .tmp files and m0, m1, m2, m3, m4, and
m5*.dbf files in the \bro directory. Please contact tech support for
help. |
|
|
39 |
|
|
Someone is in Power Broker at another
workstation. User I.D. included a period symbol. |
|
|
40 |
|
|
Novell Network and/or long file name
and/or check Software directories. Check Power Broker desktop Icon for Path.
Utilities, Define your Company Information, Software Directories may be setup
in correctly. Do a screen capture of your Software Directories and email
it to
techsupport@power-broker.com with a description of your problem.
In CQWin integration, look to see if your missing intcall.exe Run
setupi-o.exe which can be downloaded Compu-Quotes website. |
|
|
41 |
|
|
This is usually due to too many
characters in the fields provided. Shorten the names to 25 and 10. |
|
|
42 |
|
|
Blank or Numeric User I.D. code being
used. Open Power Broker with an Alpha User I.D. code |
|
|
43 |
|
|
Hit Escape on this error. Log into PB and
go to Forms, Delete Custom Form Letters. This is a good place to look
for any documents that have a name that's longer than 8 characters or contain
symbols other than and underscore (_) or that have a space in front of the
form name. Exit the delete screen, duplicate the documents you wish to
keep with another name that fits the 8 alphanumeric characteristic attributes
and then go back and delete them. Once deleted, go to Utilities, and
then "MS Word Document Structure" option and proceed. |
|
|
44 |
|
|
Are you on Novell? -
Click here
One of our customers had this error after signing into
Power Broker. The problem was with a corrupt Notes.dbf and a Notes.fpt
file during the pack. They restored the file that the pack stopped on
and did the fox, the pack and launched Power Broker. |
|
|
45 |
|
|
EDI, then Send and Receive
Click on the "Quotes" option and then see in the bottom window if your quote
is sitting there. Click on the line and then delete this policy, then try
again.
Note to PB Tech : \bro\ad\outlog.dbf |
|
|
46 |
|
|
Check the Environment Variables to ensure
that the settings are correct. Check the Comspec as well MV Variable.
Command.com will be listed there. Is it in this location when looking in
Windows Explorer? |
|
|
47 |
|
|
Contact Power Broker support about possibly
having a corrupt file in the \bro\rptw folder |
|
|
48 |
|
|
*The most common causes of
this error is either bad indices or low resources (not enough memory and/or
hard drive space).
*Run a Foxfix (Fix Corrupted Databases) and Pack and Re-Index.
Click here
for detailed instructions
*Right-mouseclick mycomputer-> properties-> performance or advanced, then
performance. If you see a low percentage number, you might have to reduce the
number of background applications. Either that or add more RAM to your
computer.
*Having either missing or corrupted fonts has also been reported to be a
culprit of this error message
*Delete Foxuser.dbf and Foxuser.fpt from your \BRO directory. Foxpro
will recreate these files automatically.
*Having these 2 settings in your CONFIG.FPW located in your \BRO directory.
MVCOUNT=5000
MEMLIMIT=90
In \BRO del *.tmp /s
Error 36 - Delete forms that have wrong names - search error 36 in this page
for more details
Re-apply upgrade |
|
|
49 |
|
|
This error indicates that the user has tried
running the upgrade conversion on a local workstation before copying the
necessary files to their local C:\BRO - as per our Large LAN document. The
user is actually running an old conversion program. |
|
|
50 |
|
|
Try rebooting the server.
Try
doing an attrib -r /s *.* in the \bro directory of the server. Should
these solutions not resolve this error, consider the steps in this Microsoft
document.
Click here
Check your router and servers DHCP lease time for their I.P. address. In
one case, it was set to ten minutes so the lease was being dropped causing
delayed write fail as well ass 1104's. Change it to 'never expires' to
test.
One customer on a workgroup couldn't gain access to permissions so here's
what was done.
Click here |
|
|
51 |
|
|
During the upgrade, the Power Broker
upgrade was launched from the wrong brow.exe. Power Broker is being
launched from the icon that has the (running on a large lan) setup that hasn't
had the files updated yet. Ensure that you open Windows Explorer, go to
the \BRO directory of the server (not the workstation) and launch Power Broker
by opening BROW.EXE. If you are on a Novell network, then open Windows
Explorer at a workstation, and launch the \BRO\BROW.EXE file on the mapped
drive. |
|
|
52 |
Spool 32 Caused a General Protection Fault |
|
Typically, the computer has fax or answering machine software preinstalled
that interferes with the printer spooler. However, there does not seem to be
any one specific problem that makes Spool 32 errors occur.
Many workarounds have had varying success and are listed
HERE |
|
|
53 |
Picture to
Big or Wrong Format |
|
800 x 600,
small fonts, \bro\config.fpw should have MVCOUNT=5000, MEMLIMIT=90, CENTURY=ON |
|
|
54 |
Invoicing
and Commission, Enter Cash Receipts Batch, Hitting F2 and then having another
brokerage name on the receipt |
|
Go to
Utilities, Define your Company Information, Print Options and say "N" to any
options in reference to a LOGO scan. |
|
|
55 |
Error 1, mem
file does not exist |
|
Config.fpw
in the \BRO on the C drive of the problem workstation does not have
DEFAULT=F:\BRO. In this example, we used the F drive. Supplement
the actual drive you use to map to the server. |
|
|
56 |
Error 4 ,
Bro86
Closing Month end for the first time
without any transactions. |
|
Enter one Agency Bill zero dollar transaction into Power Broker, and try closing the month again. |
|
|
57 |
Word Integration asks to "Save" the document in a
Customer or Policy screen to a specific location and does not automatically do
it on it's own. |
|
Ensure that you have a \bro\word97\docs folder. If
not, then please make one and try again. |
|
|
58 |
Upload/download Waiting for 3 Minutes |
|
Ensure that all folders in the EMAIL directory are
there. Call Power Broker Tech Support to do a comparison of your EMAIL
folder to theirs. |
|
|
59 |
Error 43 Insufficient Memory |
|
Delete Foxuser.dbf and .fpt
from your \BRO directory. After you log into PB again, these two files
should be recreated. If they are not, it was reported that foxuser.dbf
and .fpt were found in c:\windows\system32. The files were deleted, PB
was opened again, and everything was fine.
In dos, go to your \BRO
directory and type:
EDIT CONFIG.FPW found in your \BRO directory and make sure you have:
MVCOUNT=5000
MEMLIMIT=90
Changed colors from
True Color 32 Bit to a 256 Setting.
|
|
|
60 |
Error 43 Insufficient Memory
Line QC1100 |
|
Using alpha key to pop
up insurer table, and then alpha key again to jump to list. This
usually happpens in an application.
The only fix is to 'not' use a letter, but to use a <.> symbol and scrool
down to the insurer this way. Go to Utilities, Insert Policy Control
Records and report back to Power Broker Technical Support on what number is
in the box of this utility.
|
|
|
61 |
Invalid
Function Argument Value Type or Count
Build 24 November 13/2002 |
|
Error occurs when attempting 2
way rating integration with CompuQuote and PowerQuote, as well as policy
upload to CSIO on automobile policies where customer has claims recorded.
Download and run upgrade. |
|
|
62 |
Open
Database Connectivity Error
Word97 Integration Error |
|
Usually related to the Header Record
error. Please click on the
here
to review the download and installation of a possible solution. |
|
|
63 |
Camera
Icon - Scanning - Pictures scrolling past - not visible |
|
This has been reported by Terminal
Server/Citrix users. Please visit this website for a possible solution
in the near future. |
|
|
64 |
Cannot locate Foxpro
Library |
|
This usually means you are trying to execute brow.exe in
a location that does not have the supporting Foxpro files. Do a search
for brow.exe on MyComputer to be sure you are choosing the correct brow.exe.
If you have multiple copies, then please contact technical support for details
on how to clean them up as well as the directories they may reside. |
|
|
65 |
Microsoft Foxpro -
Overwrite invalid foxuser file with a new empty one? Y or N |
|
Answer Y for yes, and try logging out and coming back in
to see if still get the same message. Your second option is to delete
foxuser.dbf and .fpt from the \bro directory. Try logging in again. |
|
|
66 |
EDI - Reformat 'Y' Error |
|
EDI - Reformat procedure gives you a 'Y' error.
This happened from a win98 workstation to a winxp professional server setup.
The customer then ran the Reformat from another winxp networked machine and it
reformated correctly. Try running this procedure from another
computer/operating system/server. |
|
|
67 |
XXConv error Converting
5301.dbf |
|
Create an FSC folder under \bro, delete the 5 Files, and
then rerun the setup.exe |
|
|
68 |
Error 94 |
|
Search for duplicate copies of other .app files using
Start, Find or Search, for Files and Folders on MyComputer. |
|
|
69 |
Error 114
brow_scr |
|
Delete *.idx and *.cdx |
|
|
70 |
"Opening This Will Run the Following SQL
Command" Message When You Open a Word Document Error message Microsoft Office
2003 |
|
This problem has occurred on a workstation that
has Microsoft Office 2003 installed and has attempted to integrate Microsoft
Word with
Power Broker's Microsoft Word Integration.
Click here
www.power-broker.com/wordsqlerror.htm for more details. Reboot.
|
|
|
71 |
Microsoft Word - ODBC Error Visual FoxPro
Driver Cannot Open File \bro\word97 Return Code: SQL_ERROR |
|
Start, Settings, Control Panel, Administrative Tools, Data
Sources ODBC, User DSN Tab, click on Foxpro files - Word and then click
Configure, and then change to Free Table Directory. |
|
|
72 |
"Reading Mail into Power Broker Format" error during EDI
Upload/download |
|
Open Windows Explorer, browse to your \EMAIL folder and then
right click and cut the MAILRECV.RML file and then paste it to your 'MyDocuments'
folder. Once pasted, open the MAILRECV.RML file and review it's contents
for further information on why it has a problem. Deleting this file from
the \EMAIL folder will solve this problem for the next time you do another EDI,
Send and Receive. |
|
|
73 |
No PARAMETER statement if found:
Power Quote Integration |
|
Power Quotes directory path is not correct. Go to Windows Explorer and
check and see how many PowerQ's you have. If Power Quote is the 3rd
directory down, then your directory path in Utilities, Define your Company
Information, Software Directories should have \Powerq~3 or \Powerq~2 or a
~something for however many sub-directories you have. Remember that if
Power Quote is installed in your Programs' folder, then you would have
\Progra~1\Powerq~1, or ~2, or ~3 ect. depending. |
|
|
74 |
Error 27
Not a Numeric Expression
Today3 |
|
The customer restored Users.dbf from a backup and was able to log in. |
|
|
75 |
Terminal Server Word Integration Administrative Rights - Permissions |
|
It has been reported by one of customers (March 2004) that should you be in a
terminal server environment, and wish to use the Microsoft Word Integration with
Power Broker without giving staff members administrative rights, you can give
everyone read/write permissions to the c:\winnt\temp(s) directory on the server.
In the past, Word Integration network users needed full administrative
permissions for the Word Integration to work. |
|
|
76 |
214
Window Brow has not been defined Build 28
517
EMAIL2BROW |
|
Problem with grid.app and gridf.app - Re-install new setup.exe - problem with
March 25th/2004 setup.exe. |
|
|
77 |
Library file is invalid at workstation but server works fine |
|
Sitting at the workstation, disconnect the mapped drive in which Power Broker is
using, shut down the workstation. Reboot, and then remap the
workstation using the same drive mapping. Was an upgrade done on the
server and was not rebooted when ask to be? |
|
|
78 |
Freezing while Printing Invoice -
Policy Transaction screen
or
Invoicing and Commissions - Print and Post Agency Bill Transactions -
Re-Print option |
|
Most brokerages that have had these symptoms may stem from getting errors during
an upgrade. In the past, error 36 seems to be the red flag error
that most brokerages get but then just carry on and never get back to following
up on the fix for this error. Follow the instructions for the error 36 fix
(number 43 on this page), and then re-apply your upgrade so that it goes from the data
conversion, directly into the pack, and then directly into a log in screen
without errors and then try printing your invoice again. |
|
|
79 |
TTYCD |
|
Usually happens with Initial Downloads when the \BRO\AD directory's files do not
get updated properly. Please contact technical support |
|
|
80 |
Microsoft Word Integration - Office 2003
Toolbar missing when you run Word Integration |
|
Verify if you have Adobe Acrobat version 6.0 on the machine. If so, browse
in windows explorer to
C:\Program files\office 11\ and see if you have two folders called Startup and
XLStart. Look and see if you have PDFmaker.dot or PDFmaker.xlt in this
directory. If so, cut and paste this file to a C:\MyDocuments\Backup
folder and then try your word integration again. |
|
|
82 |
This document has not contents to view when
logging into Power Broker |
|
PowerMail from the main desktop is stuck.
Delete the PowerMail with the empty contents. |
|
|
83 |
End of File - New Power Broker User |
|
New Power Broker offices can get an End of
File Encountered error message when there is no transaction in the system.
Generate a real or zero dollar transaction and then try again. |
|
|
84 |
"Sum of Write Off's do not Equal" doing a
Journal Entry |
|
Change/alter the Writeoff/waiver number you
used in your Journal Entry from 1 to 2 or visa versa, or if you have blank lines
in your journal entry, make the dollar value $0.00 in the blank lines and point
it to the policy you are doing the journal for to trick Power Broker in thinking
that you have completed the line correctly. |
|
|
85 |
key.app not found |
|
Check network user
permissions |
|
|
86 |
Power Quote Integration
LICDT2 Error number 12 |
|
Contact Power Quote for hotfix |
|
|
87 |
Use of Transgressed Handle |
|
Usually has something to do with a
workstation or servers hardware such as memory or hard drive space or too many
things running at one time. |
|
|
88 |
Outlook Integration does not display .msg
as a 'Save as' file type |
|
In Outlook, go to Tools, Mail Format, and
change 'Compose in this message format' to HTML and remove the check mark in the
'Use Microsoft Word to edit e-mail messages and also for the 'Use Microsoft Word
to read Rich Text e-mail messages' option, close Outlook and try again.
Office 2003 users go to Tools, Options, Mail Format and repeat the same
procedure. |
|
|
89 |
Terminal Server - Microsoft Word
Integration
Mr. Clipit does not stay open when running Power Broker Microsoft Word
Integration |
|
Open Windows Explorer and navigate to c:\winnt
or c:\windows and then right click on the temp
directory and under properties and then security, give the users that belong to
the group access with full permissions. Log out of your terminal server
user, then log back in and then try your document again |
|
|
90 |
Users3.ndx does not exist |
|
Duplicate copies of Power Broker floating
around on the server or an incomplete upgrade. |
|
|
91 |
16-bit MS-DOS Subsystem
path to the program that you are trying to start or install
C:\Winnt\System32\Autoexec.nt
,Config.nt,Command.com The system file is not suitable for running MS-DOS
and Microsoft Windows applications. Choose 'Close' to terminate the
application. |
|
November/2004
This issue may occur if one or more of the following files are missing or
damaged:
autoexec.nt,
config.nt, command.com
Click here for more details
June 8/2006 - One customer reported that they restored dosx.exe to their
c:\windows\system32 because the trojan may have removed this file |
|
|
92 |
Cash Receipt - No Bars have been defined for this pop up |
|
Bank table information is blank or missing -
Contact Technical Support |
|
|
93 |
Unable to locate
integration file Error
Power Quote Integration |
|
In Power Quote,
changing the
location of BMS in PQ DYCI from P:\BRO to P:\BRO\BROW.EXE or
whatever your mapped drive is to the server. |
|
|
94 |
Power Broker Microsoft
Word Integration
Text Boxes inserted into the word document disrupts Word Integration with
locked Fields - Error message on print out is 'Word found locked fields during
the update. Word cannot update locked fields' |
|
Click here for more information |
|
|
95 |
Error number 12
Variable uprint1 not found
line 0
qc7 |
|
Run step number two of the
PBMech, shut down your server and all workstations, reboot, and reapply your
Power Broker upgrade. |
|
|
96 |
Corrupted .dat file on
upload - information damaged |
|
The customer was using AVG
Antivirus. Once uninstalled, upload completed properly without error or
damage. |
|
|
97 |
I/O Operation - General
Protection Fault in module
|
|
Start, Search, Files and
Folders, Name = win.app and Look In = MyComputer and see how many win.app's you
have. Contact Power Broker tech support for further details should you
find more than two copies of this file. Also check the settings in
config.fpw. This would be done with the help of a Power Broker technical
staff member. Check to see if you are using 800 by 600 as your desktop
size. |
|
|
98 |
'This document has no
contents to view' on the return to the main Power Broker desktop |
|
Check to see if the user
had a blank PowerMail sent to them. PowerMail notifies you that you have
mail for users that have this setting set to yes when you return to the main
Power Broker desktop. |
|
|
99 |
Auto Application Data from another customer combined |
|
Click here or contact tech support and review
autoapp.dbf with them and see what number to reset your system counters too. |
|
|
100 |
NOFID error during Power Quote Integration |
|
Contact Power Soft
Technical Support for patch |
|
|
101 |
Foreign node
found during compaction |
|
a) find out what
version of windows is this person working with b) open and edit/compare
config.sys/nt and autoexec.bat/nt to another pc that's got the same operating
system that's not having this problem or open either one of the four files and
edit copy the contents into an email and send it to us here so we can look at
the text inside these files. c) check to see where tmp files are
being sent too on this pc. d) is this office 'or' computer using
the Running on a large lan 'or' has this pc ever been setup this way and to look
for duplicate power broker files like win.app e) delete foxuser.dbf
and .fpt from the \bro directory on your server. |
|
|
102 |
xmailerd.exe has generated an
error and will be closed by Windows |
|
run clear engine of all messages (in the MasterCom software) |
|
|
103 |
Policy Record is in Use
Elsewhere. Cannot Access |
|
Utilities, Define your
Company Information, EDI/MISC. Options, Page Two, and bump up the Property/Claim
Record Addition Wait Seconds settings by a few seconds. |
|
|
104 |
Integration Errors error #2000 and #12 Variable FAX |
|
Visit PowerQuotes website for hotfix. |
|
|
106 |
Error 12
Variable 'CRCRC' is not found
Program EDI_FUNCTIONS CSIODOWN |
|
DB policy in PB
with a pay schedule added, they are trying to obtain quote in PQ and PQ does not
have this field.
Print off pay schedule, then delete it, do quote, add pay schedule back or to
contact PQ to adjust the necessary fields |
|
|
107 |
No Message Files to delete because
delrecd.lst does not exist |
|
Check that
the dial-up/VPN connection was successful |
|
|
108 |
Word asks to save back to the hard drive when saving the document and doesn't
do it automatically |
|
Check in Forms, Create or Edit Word docs, and look at the Edit screen to see if
it says to save to the customer as 'N'. Change to 'Y'. |
|
|
109 |
EDI
1405 - RUN! Command Failed
Bro 34 |
|
You either have something in your Utilities, Define your Company Information,
EDI Options, Lombard path that's not correct for the setup. Contact Tech
Support for further help.
If you don't use
this feature please empty this box, exit Power Broker, then log in and try
your EDI Upload/Download again. |
|
|
110 |
Error 12
Variable MREC_TOUSE not found
CSIO24 |
|
This usually means that you have duplicate copies of Mastercom installed.
The other thing to do would be to Winzip a copy of your memos.dbf and memos.fpt
and email it to our technical support department, and then mention which
insurers you plan on uploading to. |
|
|
111 |
&muidsecurity_file_with_path.dbf does not exist - Power Quote Integration |
|
When a Power Broker user had this error, we created a new user I.D. code called
TR and then went to Utilities, Change a User I.D. Code and move RT into TR and
everything was fine. Another RJ user had the same issue so we did the same
and the integration was fine after that. |
|
|
112 |
Error 1002
Alberta Auto Application |
|
A bitmap was pointing to the wrong
location when the setup.exe was created. (I:\bro instead of
C:\foxpro25\bro)
Please apply a Power Broker upgrade older than March 7/2006 |
|
|
113 |
File Access Denied
Compu-Quote One Way Integration
|
|
Apply the Power Broker upgrade older than March 7/2006. Should you still
experience this error after the upgrade, please contact technical support. |
|
|
114 |
Error 30
Position is off Screen
|
|
In Display, from your control
panel, click 'settings' and then advanced, and then change from large fonts to
small fonts or 120 to 96DPI. |
|
|
115 |
when you click
on the scanning button you do not get the three buttons above to get jpg tif
pdf. |
|
Ensure that you have a 'P' in the Acquire Scanned
Images on your Utilities, Define your Company Information, EDI/MISC options,
Page 2 |
|
|
116 |
NTVDM error |
|
Click here for more details |
|
|
117 |
After installing Norton Internet Security a problem when
sending, each email comes up with an error message, timing out. |
|
Tell Norton Internet Security 2006 to give "xmailer.exe" and "xmailerd.exe"
located in the EMAIL\MHS\MAIL\GATES\ICENET\PUBLIC directory rights to ports 25
and 110 and not to scan mail going out on port 25 sent by xmailer.exe" and "xmailerd.exe"
|
|
|
118 |
Error 1405
CompuQuote Integration |
|
This error may happen if you do not have
intcall.exe in your CompuQuote software software directory. Please contact
CompuQuote. |
|
|
119 |
Alias Driver not found - CompuQuote Integration |
|
Ensure that your Power Broker upgraded successfully, and that if you are using
Running on a large Lan setup, that you have copied the 27 new files to the
workstation. Ensure that you are also on the latest version of CompuQuote. |
|
|
120 |
Visual Foxpro Driver ODBC Data source needs to be upgraded first message -
Word Integration |
|
A few customers have experienced that in the ODBC Data sources, that Windows for
some reason does not realize that there already is the updated VFPODBC.MSI
installed and keeps asking for it to be upgraded. When you try and
configure, add, or delete foxpro files - word , it gives you this message.
One work-around was to go into Add/Remove Programs, and uninstall the Visual
Foxpro ODBC Data source and then it allows you to delete the Foxpro Files - Word
from the data sources, and then allows you to add it back again. |
|
|
121 |
EDI - Send and Receive - the program hangs reading line something of
something. Public\Popin folder of the Email sub folder |
|
Deleted VPN connection, and then re-installed from instructions located on the
PB Tech Bull website. |
|
|
122 |
CQ One Way Integration - MS FoxPro Support Library Missing |
|
PB tech determined that the setting for the BMS location in CompuQuote
configuration file was incorrect, phone CompuQuote Tech Support. |
|
|
123 |
O Big Corrupt or Wrong Format.IVE |
|
One of the first
things I would look at is in your \bro folder, you will have a file called
config.fpw .
If you try and
double click on this file and then choose the program NOTEPAD and open it up, it
should say this:
mvcount=5000
memlimit=90
If it says something else, then please let us know.
If you close out of all of this, and then on the desktop of your computer, right
click over your Power Broker icon, and then choose Properties, and then
Shortcut, please email me back what it says at the TARGET line.
Close all that and do this:
Start, Search, Files and Folders, All files and folders
Name of the file = Win.app
Location = MyComputer
Click on Search
Once it's completed, please email tech support back how many win.app's are
found.
One office reported getting this and they were on a wireless connection. |
|
|
124 |
Word Integration
'File Save As'
'Cannot write to a read only file'
error message |
|
A customer reported having fixed this problem by uninstalling 'Bit Defender'
which is a third party Trojan/Anti-Virus product. The customer then
re-installed Bit Defender and then un-checked a setting in the program that
mentioned something like 'Scan Accessed Files' and was ok after that. |
|
|
125 |
Internet Explorer 7.0 - Microsoft Windows 2003 Server
edition
- The publisher could not be verified. Are you sure you want to run this
software? |
|
Click here for more details |
|
|
126 |
EDI Send and Receive
Mastercom XMailer.exe
#623 Error - delrecd.lst does not exist |
|
Open Power Broker, use the EDI, 'Clear Out Download Databases' option. Try
your EDI Send and Receive again. |
|
|
127 |
User Limit has Exceeded Error |
|
User Limit has Exceeded Error - Click here |
|
|
128 |
Variable MCBATCH not found |
|
Problem with mem file, phone tech
support. |
|
|
129 |
Slow or non active page
changes/refreshes when clicking next or prior buttons in any PB Screens in a Remote Desktop or Terminal
Server Connections |
|
http://support.microsoft.com/default.aspx/kb/811080/en-us
|
|
|
130 |
PR_REC2 when printing a Cash Receipt |
|
Disable ' Logoscan ' to print on the cash receipt |
|
|
131 |
Invalid Switch - viewing an Outlook
Email from the abeyance screen |
|
This error starts happening once
you update Office 2003 Service Pack 3. This has been fixed in Version 4 of
Power Broker. To fix this in PB3, you will need to roll back your update,
or if you can't do that, you will need to backup up your mails .pst file,
uninstall Office, reinstall office and upgrade to Service pack 2 but NOT 3. |
|
|
132 |
EDI - Merging in data - FGETS error |
|
Please delete file (Example would be
$I000024.txt ) in the \EMAIL\MHS\MAIL\GATES\ICENET\POPIN directory as it is
a corrupted file. Should this problem persist, contact technical
support.
|
|
|
133 |
Customers - opening more than one
screen at a time -
Record is Locked, Press 'Y' to Retry |
|
In Customers, Customer and
prospects, when you open more than a few Power Brokers, and you try and access
the cus |
